Capture urgent cases, treatment enquiries, and booking requests 24/7 — then send every enquiry into a simple lead log your reception team can follow up from.
No fake client results. Live demo system below — judge the build yourself.
Patients visit your website evenings and weekends. Without a way to capture their details, those visits become missed enquiries.
When reception is on a call or with a patient, new enquiries hit voicemail or leave without making contact at all.
Missed calls, contact form emails, and voicemails create a fragmented list that's hard to prioritise and easy to drop.
A broken tooth and a whitening enquiry both arrive the same way. Without triage, urgent cases get no faster treatment than routine ones.
When reception calls back, they often have a name and number — and nothing else. Calls take longer and patients repeat themselves.
Cosmetic work, whitening, crowns, and implants are high-value. Delayed or incomplete follow-up costs clinics real revenue.
The demo below uses a fictional clinic. Submit a test enquiry and see what gets captured on the other side.
Every enquiry is sent into a simple lead log, inbox, or CRM so your team can follow up with full context.
| Time | Patient Name | Phone | Enquiry Type | Urgency | Notes | Follow-up Status | |
|---|---|---|---|---|---|---|---|
| Today 08:42 | Sarah Murphy | 087 123 4567 | sarah.m@email.com | Whitening | Routine | Wants pricing and next availability. New patient. | Awaiting callback |
| Today 06:19 | James Byrne | 085 987 6543 | james.b@email.com | Broken Tooth | Urgent | Pain when biting. Happened last night. Needs same-day if possible. | Called — booked |
| Yesterday 23:51 | Aoife Kelly | 086 555 1234 | aoife.k@email.com | Child Appointment | Routine | New patient. Child age 7, first check-up. Weekday morning preferred. | Awaiting callback |
| Yesterday 18:03 | Michael O'Brien | 089 222 3344 | mob@email.com | Crown / Root Canal | High | Lost crown, some sensitivity. Has had this treatment before. | Called — booked |
The live demo submits to this exact format. During the demo call, you can watch a test enquiry land in a real Google Sheet in real time.
The widget appears on your dental website. No friction — patient taps to open and chooses a topic immediately.
Urgent issue, treatment enquiry, check-up, whitening, child appointment, or general question. Each path asks different questions.
Urgency, timeline, treatment interest, patient status — the right questions for each type, not a generic form.
Name, phone, email — with a confirmation step. Patient can review and edit before submitting.
The full enquiry — urgency, treatment type, notes — lands in a Google Sheet and triggers an email notification to the clinic.
When the clinic calls back, they know the patient's name, enquiry type, urgency, and notes. Better follow-up, shorter calls.
Built specifically around your clinic's treatments, opening hours, and enquiry rules.
Early implementation pricing in return for feedback and permission to use anonymised results if agreed.
After the founding cohort closes and results are documented.
Founding pricing is offered in exchange for honest feedback and, where agreed, permission to reference anonymised results. No fabricated metrics.
No. The system captures and organises enquiries so reception has a cleaner, more complete list to work from. It does not replace the person who calls patients back, manages the diary, or handles in-person enquiries.
No. The system should not diagnose or provide clinical advice. It collects enquiry details and routes the patient to your clinic. Any clinical questions are directed to reception or the dentist.
Yes. Urgent issues (severe pain, swelling, broken tooth, lost crown) are flagged separately in the lead log with a high-urgency marker so reception can prioritise them. The system does not give clinical triage advice — it captures the enquiry and ensures it gets seen quickly.
Every enquiry is sent to a Google Sheets lead log and an email notification goes to the clinic inbox. Optional integrations with CRM systems, Zapier, Make, or other tools can be added.
Direct calendar booking can be added if technically suitable for your booking system. The base system captures booking requests and lets your team confirm. Patients receive a confirmation that the clinic will contact them to confirm the appointment.
Botpress is GDPR-compliant. Data is stored in your own Google Sheet, which you control. I'd recommend reviewing your clinic's privacy policy and cookie notice when adding the widget — standard practice for any third-party tool on a healthcare website. This is not legal advice.
The system only captures enquiries from visitors who actually reach your site. If traffic is very low, there won't be many leads to capture. If traffic is the primary issue, an intake system won't solve that — the value comes from converting the visitors you already have.
Yes. The bot flow can be adjusted — adding treatments, changing questions, updating urgency rules, or modifying the follow-up message. Monthly management includes ongoing updates.
The build takes 7 business days once I have your clinic details, treatment list, opening hours, enquiry rules, and website access. See the implementation timeline above.
A list of treatments offered, your opening hours, how you want urgent cases flagged, your preferred follow-up process, and access to add a script tag to your website. That's it.
"Lead Relay is not a software marketplace or a call centre. I build and configure the intake flow directly around your clinic's treatments, opening hours, enquiry rules, and preferred follow-up process. You get a working intake system, not a strategy document."
Send your clinic details and I'll show how the intake flow would work for your website. No pitch deck. No sales call. A live walkthrough of the system built for dental clinics.